Most Frequently asked
The Warehouse Project only sell tickets with the below ticketing partners:
- Ticketmaster
- Skiddle
- See Tickets
- GigsAndTours
- RA/Resident Advisor
- Dice
- Bundl (Accommodation + ticket)
- Kaboodle
Tickets are not released until the week of the show, this is to avoid people downloading them and scamming people.
If someone tries to sell you a ticket and offers to send you a PDF or QR code way in advance of the show, it’s not a legitimate ticket and you will not be able to enter the venue.
We do not recommend buying tickets from any third party websites as there’s a chance they are scammers selling you a fake ticket and as it’s out of our control, we can’t do anything to help.
There’s no way to check this prior to the event so we advise not risking it at all.
Viagogo
TicketSwap
Social Media – Facebook, TikTok, Instagram, X are where most people get scammed.
Please do not purchase tickets from these platforms only our official partners listed above.
In order to keep our customer’s safe we ensure that everyone is searched on the way in. Although this may slow things down a little the aim is to make WHP a safer environment for everyone to enjoy. Everyone’s patience is very much appreciated. We advise getting down to the venue as early as possible to avoid queues.
Yes all events are 18+ unless advertised at point of sale as other.
All customers must be over the age of 18yrs old and will need to show valid ID upon entry and also at the bars. WHP operates a Challenge 25 policy and refusal system. If you look under the age of 25 then the bar staff will ask you to prove that you are over 18yrs old.
- No liquids, glasses or aerosols, including perfumes, make up or sprays.
- 10ml max for vaping liquid.
- No food or drinks of any sort.
- No football shirts/football clothing or face coverings/masks/balaclavas.
- No weapons, lasers, flares or pyrotechnic devices.
- No umbrellas.
- No high-visibility vests.
- No chewing gum allowed in this venue.
- Please leave quietly following the stewards directions.
CCTV IS IN OPERATION AT OUR VENUE
If you arrive with any of the above items you will usually be able to dispose of it/them at the entrance.
No items left at the gate will be able to be collected once the customer has left the entrance.
Items surrendered at the entrance can be disposed of immediately.
Everyone is searched on the way in as a condition of entry. This is for us to ensure that no one is carrying anything dangerous into the venue.
Forms of ID accepted at WHP are Passport, Drivers Licence &. Citizen Card (must have PASS hologram)
If you require medical assistance we have a full medical team & dedicated welfare area accessed via the smoking area outside of the main Depot room, which can be located on the left hand side of Depot as you are walking in from Concourse. Our experienced team are always on-hand to assist with any enquiry, no matter how small.
Members from the welfare team will also be available on patrol around the venue to offer welfare assistance as and where needed. Please always feel free to speak to them if you have any queries.
Ahead of each event, we wish to remind all customers that your safety is our priority. Our first aiders are on hand throughout the venue. If you feel unwell, or notice a friend feeling unwell, please seek out a member of staff immediately.
Please help us to look after you by taking regular breaks and drinking water – this is free and readily available throughout the site. If someone around you seems fatigued or confused, find them somewhere safe to sit and seek onsite medical personnel.
There is a mobile phone charging facility available from the merchandise stall.
Yes please use our customer service form here